If you're watching Showtime on a web browser on your computer:
- Check your bandwidth. For the best experience, we recommend a downstream bandwidth of 5 Megabits per second (Mbps) or higher.
- Check that no other bandwidth or memory intensive applications are running. If you have other browsers or browser tabs open, try closing them and see if that improves performance.
- Check that any antivirus software or firewalls are not blocking content playback.
- Try restarting the browser, and if that doesn't help try restarting the computer.
If you're watching on an iPhone, iPad or iPod touch:
- Check the type and speed of your internet connection. The SHOWTIME app requires a Wi-Fi, 3G or higher connection. We recommend a downstream bandwidth of 400 Kbps or higher for iPhone and iPod touch and a downstream bandwidth of 800 Kbps or higher for iPad. We adjust our stream based on your bandwidth. We strongly recommend using the SHOWTIME streaming service app with a Wi-Fi connection.
- Closing and reopening the app: On Your iPhone, iPad, and iPod touch: Tap the 'Home' button to background the SHOWTIME app. Double tap the home button; the screen will zoom out to a view of backgrounded apps. Locate the SHOWTIME app and swipe it upwards to force quit the app. Tap the home button once more and reopen the app.
If you're watching on a Roku Streaming Player:
- Check that your device has an active high-speed internet connection. We strongly recommend a downstream bandwidth of 5 Mbps or higher.
- Remove the SHOWTIME channel by selecting it in 'My Channels,' pressing the * button and choosing ‘Cancel Subscription' then 'Remove Channel.’
- Go to Roku Setting > System > System Restart.
- Re-add the channel from the channel store and re-open the channel.
- Sign back into SHOWTIME on the Roku device.
- Be sure to go to my.roku.com, manage subscriptions and click restart Showtime Subscription so that your SHOWTIME subscription is renewed at the end of the billing cycle.
If you're watching on an Apple TV®:
- Check that your device has an active high-speed internet connection. We strongly recommend a downstream bandwidth of 5 Mbps or higher.
- Close and restart SHOWTIME.
- Restart your Apple TV.
If you're watching on an Android mobile phone or tablet or Fire Tablet/Kindle Fire:
- Check that your device is connected to Wi-Fi or a cellular network
- Test your internet speed with an app such Speedtest.net Mobile Speed Test. Showtime recommends a download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using.
- If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.
If you're watching on an Android TV, Fire TV or Fire TV Stick:
- Check that your device is connected to Wi-Fi or an Ethernet cable
- Test your internet speed with an app such Speedtest.net Mobile Speed Test. Showtime recommends a download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, try connecting via Ethernet cable
- If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.
If you’re watching on an LGTV or Samsung Smart TV:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, try connecting via Ethernet cable.
- If you are well above the recommended download speed, then force quit the SHOWTIME application by holding down the Back button on your LGTV or Samsung Smart TV remote and then re-open the app.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.
If you’re watching on an Xbox One or Xbox Series X/S:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, then connect via Ethernet cable.
- If you are well above the recommended download speed, quit the SHOWTIME app and then re-open the app. To quit, go to the Xbox Home screen, highlight the SHOWTIME app, press the Menu button, then select ‘Quit’ from the Menu.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.
If you’re watching on a PlayStation 4 or 5:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, then connect via Ethernet cable.
- If you are well above the recommended download speed, quit the SHOWTIME app and then re-open the app. To quit, press the PS button on your game controller, go to the TV/Video folder on the Home Screen, highlight the SHOWTIME app, press the Options button on your controller, then select 'Close Application' from the Menu.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.
If you’re watching on Xfinity Flex:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, then connect via Ethernet cable.
- If you are well above the recommended download speed, quit the SHOWTIME app and then re-open the app. To quit, press the Exit or back arrow button on your remote.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.
If you’re watching on a Cox Contour Stream Player:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, then connect via Ethernet cable.
- If you are well above the recommended download speed, quit the SHOWTIME app and then re-open the app. To quit, press the Exit or back arrow button on your remote.
- If the video is skipping, try stopping and restarting the video.
- If you continue to experience playback issues, please contact customer care.