Why am I not receiving my password reset email after requesting one?

If you have requested a new password, but have not received your password-reset email, please try the following steps:
  1. Please make sure to check your junk/spam folders, as emails may be filtered out of your inbox by your email provider.
  2. Please try adding to your Contact List and then resetting your password again at
If you are still unable to reset your password after trying the above steps, please see below for further information on why this can be occurring: 
  • Even if you are generally able to receive mail at your email address, your email client or Internet Service Provider (ISP) may be blocking mail from SHOWTIME or mistakenly filtering our emails as spam.
  • If you'd like to troubleshoot further with your ISP, you may want to contact them to make sure they are not blocking email coming from 
  • Unfortunately, if we are blocked or filtered by a particular email provider or ISP, we are not able to fix this issue on an individual basis. We are continuously working on our side to improve our email delivery, and we appreciate your patience.