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I’m experiencing buffering with the live stream of the Wilder vs. Fury PPV event. What should I do?

If you are experiencing buffering, you may have a weak or unstable connection to the internet.

If you are attempting to stream via a supported device or browser but are still experiencing buffering, please follow the troubleshooting steps below depending on the device you are using.

If you're watching the PPV event on a web browser on your computer:

  1. Check your bandwidth. For the best experience, we recommend a downstream bandwidth of 5 Megabits per second (Mbps) or higher.
  2. Check that no other bandwidth or memory intensive applications are running. If you have other browsers or browser tabs open, try closing them and see if that improves performance.
  3. Check that any antivirus software or firewalls are not blocking content playback.
  4. Try restarting the browser, and if that doesn't help, try restarting the computer. 

If you're watching the PPV event on an iPhone or iPad:

  1. Check the type and speed of your internet connection. To stream the PPV event, we strongly recommend you use Wi-Fi, instead of a mobile data connection. We recommend a downstream bandwidth of 400 Kbps or higher for iPhone and a downstream bandwidth of 700 Kbps or higher for iPad.
  2. Close and reopen the app: On Your iPhone or iPad: Tap the 'Home' button to move the SHOWTIME app to the background. Double tap the home button; the screen will zoom out to a view of apps running in the background. Locate the SHOWTIME app and swipe it upwards to force-quit the app. Tap the home button once more and reopen the app. 

If you're watching the PPV event on a supported Apple TV device:

  1. Check that your device has an active, consistent high-speed internet connection. We strongly recommend a downstream bandwidth of 5 Mbps or higher.
  2. Close and restart SHOWTIME.
  3. Restart your Apple TV. 

If you're watching the PPV event on an Android mobile phone or tablet:

  1. Check that your device is connected to Wi-Fi or a cellular network
  2. Test your internet speed with an app such Speedtest.net Mobile Speed Test. To stream the PPV, you should have consistent downstream bandwidth of at least 5 Mbps.
  3. If you continue to experience playback issues, please contact customer support. If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device.
  4. If you are well above the recommended download speed, then force quit the SHOWTIME app from device Settings and then reopen the app. 

If you're watching the PPV event on a Fire TV or Fire TV Stick:

  1. Check that your device is connected to Wi-Fi or an Ethernet cable
  2. Test your internet speed with an app such Speedtest.net Mobile Speed Test. We recommend a consistent download speed of 5 Mbps.
  3. If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device. Additionally, if your device is connected via Wi-Fi, try connecting your device to your network via an Ethernet cable.
  4. If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
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