If you are experiencing buffering or the quality of the video you are seeing is not HD, you may have a weak or unstable connection to the internet. Please make sure to:
- Limit the devices using the same network or internet connection as the device you are using to stream PPV event.
- Restart your modem and router.
If you are attempting to stream via a supported device or browser but are still experiencing buffering, please follow the troubleshooting steps below depending on the device you are using.
If you're watching the PPV event on a web browser on your computer:
- Check that your computer has an active, consistent, high-speed internet connection. We strongly recommend a consistent downstream bandwidth of 5 Mbps or higher.
- Check that no other bandwidth or memory intensive applications are running. If you have other browsers or browser tabs open, try closing them and see if that improves performance.
- Check that any antivirus software or firewalls are not blocking content playback.
- Try restarting the browser, and if that doesn't help, try restarting the computer.
If you're watching the PPV event on an iPhone or iPad:
- Check that your device is connected to Wi-Fi or a 4G or 5G network.
- Check that your device has an active, consistent high-speed internet connection. To stream the PPV event, we strongly recommend you use Wi-Fi, instead of a mobile data connection. We recommend a consistent downstream bandwidth of 1 Mbps or higher for iPhone or iPad.
- Close and reopen the app: On Your iPhone or iPad: Tap the 'Home' button to move the SHOWTIME app to the background. Double tap the home button; the screen will zoom out to a view of apps running in the background. Locate the SHOWTIME app and swipe it upwards to force-quit the app. Tap the home button once more and reopen the app.
- Make sure that no other memory or bandwidth intensive apps are running on the device.
- Restart your iPhone or iPad.
If you're watching the PPV event on a supported Apple TV device:
- Check that your device has an active, consistent high-speed internet connection. We strongly recommend a consistent downstream bandwidth of 5 Mbps or higher.
- Force-quit the SHOWTIME app by double-tapping the TV button on your remote control, locate the SHOWTIME app and swipe upwards. Click on the Menu button and reopen the app.
- Make sure that no other memory or bandwidth intensive apps are running on the device. If there are, please force-quit those apps.
- Restart your Apple TV.
If you're watching the PPV event on an Android mobile phone or tablet:
- Check that your device is connected to Wi-Fi or a 4G or 5G network.
- Check that your device has an active, consistent high-speed internet connection. To stream the PPV, you should have consistent downstream bandwidth of at least 5 Mbps.
- If you are well above the recommended download speed, then force quit the SHOWTIME app from device Settings and then reopen the app.
- Make sure that no other memory or bandwidth intensive apps are running on the device.
- Restart your Android mobile phone or tablet.
If you're watching the PPV event on an Android TV or Google TV:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Check that your device has an active, consistent high-speed internet connection. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device. Additionally, if your device is connected via Wi-Fi, try connecting your device to your network via an Ethernet cable, if possible.
- If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
- Make sure that no other memory or bandwidth intensive apps are running on the device. If there are, please force-quit those apps.
- Restart your Android TV or Google TV.
If you're watching the PPV event on a Fire TV or Fire Stick:
- Check that your device is connected to Wi-Fi or an Ethernet cable.
- Check that your device has an active, consistent high-speed internet connection. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device. Additionally, if your device is connected via Wi-Fi, try connecting your device to your network via an Ethernet cable, if possible.
- If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
- Make sure that no other memory or bandwidth intensive apps are running on the device. If there are, please force-quit those apps.
- Restart your Fire TV or Fire Stick.
If you're watching the PPV event on a Roku device:
- Check that your device is connected to Wi‐Fi or an Ethernet cable. You can do so by following the instructions here.
- Check that your device has an active, consistent high-speed internet connection. We recommend a consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device. Additionally, if your device is connected via Wi‐Fi, try connecting your device to your network via an Ethernet cable, if possible.
- If you are well above the recommended download speed, restart your device by going to Settings > System > System restart on your Roku device; or, Settings > System > Power > System restart on your Roku TV.
If you’re watching on a supported LG Smart TV, Samsung Smart TV, XClass TV, Xfinity Flex, or 4K Wireless Contour Box:
- Check that your device is connected to Wi‐Fi or an Ethernet cable and getting the recommended consistent download speed of at least 5 Mbps.
- If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device. Additionally, if your device is connected via Wi‐Fi, try connecting your device to your network via an Ethernet cable, if possible.
- If you are well above the recommended download speed, perform a hard restart of the device by powering it off, unplugging it, plugging it back in, and then turning it back on.
If you're watching the PPV event on an Xbox:
- Check that your device is connected to Wi‐Fi or an Ethernet cable and getting the recommended consistent download speed of at least 5 Mbps. You can do so by following the instructions here.
- If you are near the recommended download speed, we recommend you consider removing other connected devices from your network to increase the bandwidth available to your streaming device. Additionally, if your device is connected via Wi‐Fi, try connecting your device to your network via an Ethernet cable, if possible.
- If you are well above the recommended download speed, perform a hard restart of the device by holding down the power button for 10 seconds while the system is on. Once it is shut down, press the power button again to turn it back on. It will start and the green display screen should show up.