Billing & Account Info

Manage Subscription

• ★ How can I cancel my SHOWTIME streaming service subscription?
• Can I switch from a monthly subscription to an annual subscription?
• Can I switch from an annual subscription to a monthly subscription?
• How do I cancel my subscription to the SHOWTIME streaming service on Kindle Fire, Fire Tablet and Fire TV devices?
• How do I cancel my subscription to the SHOWTIME streaming service on Android devices?
• How do I cancel my subscription to the SHOWTIME streaming service on Apple devices or Apple TV?

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Billing

• ★ I am not sure how I subscribed to SHOWTIME. Is there a way I can look up my billing provider?
• When will I be charged by SHOWTIME and how often?
• How do I update my credit card information?
• How do I see my SHOWTIME billing history?
• How can I change billing providers?
• Why was my credit card payment declined?

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Password & Login

• ★ I forgot my email and/or password. What do I do?
• How do I update my password and/or email address?
• Why am I not receiving my password reset email after requesting one?

PROMO CODES

• How do I redeem a promo code?
• How do I know if a promo code was applied to my account?
• Can I combine more than one promo code at a time?
• Do promo codes ever expire?
• Why didn't my promo code work?
• I started my subscription using a promo code. Can I have a credit if I cancel my subscription?

GIFT CARDS

• Do you offer gift cards and how can I purchase one?
• Where can I purchase a SHOWTIME physical gift card?
• I received a SHOWTIME eGift or physical gift card. How do I redeem it?
• Can I redeem a SHOWTIME gift while I’m still in a free trial period?
• Can I redeem a SHOWTIME gift if I am already a SHOWTIME streaming subscriber?
• Can I redeem a SHOWTIME gift if I am already subscribed to SHOWTIME through a cable, satellite, telco or other provider?

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