Troubleshooting

Video Playback

• What are the system requirements for the SHOWTIME streaming service?
• I'm having trouble getting programs to play/video is skipping.
• Why, when I clicked 'Play' on a title, did it not start from the beginning?
• What is Autoplay?
• What devices support Autoplay?
• How can I prevent the next episode of a series from playing automatically?

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Mobile Devices

• Does it cost anything to download the SHOWTIME streaming service mobile app?
• Why can't I download the SHOWTIME streaming service app to my mobile device?
• Does the SHOWTIME streaming service support streaming video on my mobile device via Airplay?

TV & STREAMING PLAYERS

• I subscribed to SHOWTIME on my Apple TV. How do I access it on other devices?
• Can I use SHOWTIME streaming service on my Apple TV even though I subscribed elsewhere?
• What Amazon streaming devices support the SHOWTIME streaming service?
• What Android streaming devices support the SHOWTIME streaming service?
• What Roku streaming devices support the SHOWTIME streaming service?
• What Samsung Smart TVs support the SHOWTIME streaming service?

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Computers

• How do I access and sign in to the SHOWTIME streaming service on the web?

Audio Playback

• I am having difficulty with audio. What should I do?
• I am having difficulty with audio on my Roku device. What should I do?
• I am not getting Dolby 5.1 surround sound. What should I do?